ace350 Privacy Policy

How We Protect Your Privacy

These cards summarise the principles that guide how ace350 handles your personal information. The full policy sections below contain the complete legal detail.

Complete Privacy Policy

This document forms the complete privacy agreement between you and ace350 and should be read alongside our Terms & Conditions.

1 Introduction & Scope

ace350 ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access or register on the ace350 platform at ace350.app. This Privacy Policy sets out in clear and transparent terms what personal data we collect, the lawful basis on which we process it, how long we retain it, with whom we share it, and the rights you hold as a data subject.

This policy applies to all personal data collected through the ace350 website, mobile-optimised platform, customer support channels, and any other service operated under the ace350 brand. By registering an account or continuing to use the ace350 platform after this policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree to this policy, you must discontinue use of the platform and contact support to arrange account closure.

2 Personal Data We Collect

The categories of personal data ace350 may collect about you include, but are not limited to, the following:

3 How We Use Your Personal Data

ace350 processes your personal data only for defined, legitimate purposes. The primary purposes for which we use your data are:

• Account Management: Creating, maintaining, and managing your ace350 player account, including login authentication and profile updates.
• Transaction Processing: Receiving deposits and processing withdrawal requests via bKash, Nagad, Rocket, Upay, and partner banks. Verifying that payment accounts are registered in your name.
• Identity & Age Verification: Confirming that you are at least 21 years of age and are who you claim to be, as required by our operating obligations and responsible gaming commitments.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account abuse, and unauthorised access.
• Regulatory & Legal Compliance: Retaining records as required under applicable laws and cooperating with lawful requests from competent authorities.
• Customer Support: Responding to your enquiries, resolving disputes, and processing complaints submitted through our support channels.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve game selection, site performance, and the overall player experience.
• Responsible Gaming: Monitoring patterns that may indicate problem gambling behaviour and administering self-exclusion, deposit limits, and cooling-off periods where requested or triggered automatically.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have not opted out of such communications. You may opt out at any time by contacting support.

4 Lawful Basis for Processing

ace350 processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing required to fulfil our obligations under the player account agreement — including account creation, transaction processing, and support services.
• Legal Obligation: Processing necessary to comply with applicable laws, including anti-money laundering requirements, fraud reporting obligations, and responses to lawful authority requests.
• Legitimate Interests: Processing that serves the genuine operational and security interests of ace350, where those interests are not overridden by your privacy rights — including fraud detection, platform security, and service improvement analytics.
• Consent: Where you have given explicit consent for a specific processing activity, such as receiving marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Third Parties

ace350 does not sell your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners receive transaction-relevant data necessary to execute deposits and withdrawals.
• Identity Verification Services: Third-party KYC (Know Your Customer) and age verification providers who assist us in confirming the identity and eligibility of registered players.
• Fraud Detection Partners: Specialist fraud prevention and risk management services that analyse transaction and behavioural data to identify suspicious activity.
• Game Content Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data necessary to deliver their games on the ace350 platform.
• Legal & Regulatory Authorities: Competent government bodies, law enforcement agencies, or courts where disclosure is required by a lawful order, subpoena, or legal obligation. ace350 will notify the affected player of such a disclosure where legally permitted to do so.
• Professional Advisers: Lawyers, auditors, and consultants acting under strict confidentiality obligations who assist ace350 in the operation of its business.

6 Cookies & Tracking Technologies

ace350 uses cookies — small text files stored on your device — and similar technologies such as local storage and session tokens to operate the platform effectively. The cookies we use fall into the following categories:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that prevent cross-site request forgery. Disabling these cookies will prevent you from using the platform.
• Preference Cookies: Remember your settings and preferences, such as your most recently played game categories or display language, to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised data about how users interact with the platform — such as which pages are visited most frequently — to help us identify and fix usability issues and improve content. This data is aggregated and cannot be used to identify individual users.

You can control cookie settings through your browser preferences. Please note that disabling essential cookies will impair your ability to access the ace350 platform. ace350 does not use advertising or tracking cookies that monitor your activity outside of the ace350 platform.

7 Data Retention

ace350 retains your personal data for as long as your player account remains active and for a period thereafter as required by applicable legal, regulatory, and operational obligations. In general terms:

• Account and identity data is retained for a minimum of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for two years from the date of the last correspondence in the relevant thread.
• Technical and usage log data is retained for up to twelve months, after which it is either deleted or irreversibly anonymised for aggregate analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where deletion is not immediately practicable due to backup systems, the data will be isolated and protected from further processing until deletion is possible.

8 Your Data Protection Rights

You have the following rights with respect to your personal data held by ace350. To exercise any of these rights, please contact our support team at [email protected] with your account details and the specific request.

9 Data Security Measures

ace350 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ace350 platform.
• Encrypted storage of sensitive data including identity documents and financial references at rest.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate operational need.
• Regular security assessments and penetration testing of the ace350 platform infrastructure.
• Multi-factor authentication requirements for staff accessing systems that hold personal data.
• Incident response procedures enabling rapid detection, containment, and notification in the event of a data security breach.

In the event of a data security incident that poses a risk to your personal data, ace350 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the incident.

10 Minors & Age Restriction

The ace350 platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If ace350 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted (subject to any legal retention obligations), and any deposits will be returned to the original payment source where technically possible.

Parents and guardians who believe a minor may have created an ace350 account should contact support immediately at [email protected]. We will investigate and resolve all such reports as a matter of urgency.

11 Changes to This Privacy Policy

ace350 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. The date of the most recent revision is displayed at the top of this document. Where changes are material — meaning they significantly affect your rights or how your data is used — ace350 will notify registered players via the mobile number or email address associated with their account, or through a prominent notice on the platform, at least seven days before the changes take effect.

Continued use of the ace350 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must stop using the platform and request account closure through support.

12 Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data ace350 holds about you, please contact our support team. We are available seven days a week, 24 hours a day, Bangladesh Standard Time (BST, UTC+6).